Benefits:

401(k)
401(k) matching
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Training & development

Retail Customer Service Representative - Benefit and Perks

Competitive Compensation
Hard work, collaboration & on the job training
Potential to grow within the organization

A PostNet Retail Customer Service Representative is responsible for assisting customers with store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. In addition to other duties as assigned.

The Ideal Retail Customer Service Representative Candidate Will Have:

Previous customer service or sales experience in a retail environment
Shipping and/or Printing experience preferred
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking – must have the ability to simultaneously process multiple tasks
Ability to work efficiently in a fast paced environment
Self Starter
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Associates Degree minimum or equivalent experience required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
Some supervisory skills preferred
Dual Language preferred ( Spanish/ English), but not required
Mandatory Saturday Shift ( 4 hours)
Must be available minimum 22 hours per week, up to 28 hours per week, based on store operating hours.

Retail Customer Service Representative - Daily Tasks:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Assists management in maintaining, ordering, and stocking inventory & store
Maintains the center consistent with established standards & cleanliness
Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
Sorts, deposits & maintains mail + packages for private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Maintain stores areas clean and tidy, manages paper area, in addition to shredding & waste disposal system

Retail Customer Service Representative - Role Requirements:

Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Apply today!

Compensation: $19.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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